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The Barlow Centre
Harbour Road|St. Michael
Barbados|BB11145

Weekdays 8:00am - 4:30pm

Here you'll find answers to common questions our clients ask. Start by selecting one of the links below. If you don’t see what you need – call or contact us online.

  1. Good question! We are more than just a full service print shop, we are solutions providers and we add intelligence to printing.

    To see our wide range of products and services and description of what we can offer you, checkout out the Products & Services area in the Customer Service Section of our website.

  2. You have two options; we would suggest you use our online estimate request form. Otherwise, the best way to ensure that we get all the information necessary to do an accurate quote is to give us a call and speak with one of our customer service representatives.

  3. Tips on how to save your design files

    Make them print ready and acceptable for us to print.

    COREL DRAW:
    Saving your Corel Draw file as an Adobe Illustrator EPS
    • Embed all Images
    • Convert all your text/copy to outline fonts
    • Export as Illustrator EPS

    FREEHAND:
    • Embed all Images
    • Convert all your text/copy to paths
    • Export as Illustrator EPS

    PAGEMAKER:
    Saving your PageMaker file as an EPS
    • Embed all Images
    • Convert all your text/copy to outline fonts
    • Export your file as an EPS using the below settings:
    Postscript Level 2
    CMYK Mode
    TIFF format and
    Binary

    PUBLISHER:
    You will need to have the full version of Adobe Acrobat PDF. If you don’t please download and use our Adobe Job Ready Program. If you do have the full version of Adobe Acrobat PDF please follow the steps below.
    Under File, Print, select Adobe PDF writer
    Under Properties select Press Quality and Save your PDF

  4. At what resolution should I save my photos and graphics?

    Resolution should be set to 300 dpi.

    Pictures and graphics obtained from the Internet are often low resolution, typically 72 dpi or 96 dpi. Manually increasing the dpi from 72 to 300 on these files will not make them look much better Avoid these graphics, as they will appear pixilated and blocky when printed.

    Also note that you should save all photos in CMYK mode, not RGB mode. Images saved in RGB mode may not print properly. If you are unable to save your image in CYMK mode, please let us know.

  5. What is a proof and why is it important that I look at it?

    In printing terms, a proof is a one-off copy of your final print document. More than one proof may be necessary as modifications or corrections to the original file are made. It is your last and best opportunity to make sure that the print job is precisely the way you want. By carefully inspecting your proof, you help us assure an accurate, flawless delivery of your print job on the first run.

  6. What is the Pantone Matching System?

    The Pantone Matching System (PMS) is a colour reproduction standard in which colours all across the spectrum are each identified by a unique, independent number. The use of PMS allows us to precisely match colours and maintain colour consistency throughout the printing process.

  7. Why do the printed colors look different from the colours on my screen?

    In short, printers and monitors produce colours in different ways.

    Monitors use the RGB (red, green, blue) colour model, which usually supports a wider spectrum because it uses light to produce colour.
    Printers use the CMYK (cyan, magenta, yellow, black) colour model, which can reproduce most—but not all—of the colours in the RGB model, it uses pigments to produce colour.

    Depending on the equipment used, CMYK generally matches 85–90% of the colours in the RGB model.

    When a colour is selected from the RGB model that is out of the range of the CMYK model, the application chooses what it thinks is the closest colour that will match. Programs like Adobe Photoshop will allow you to choose which colour will be replaced. Others may not.

  8. Is white considered a printing color?

    Not typically. Because white is the default color of paper, it is simply recognized as the absence of any ink. However, when using colored paper, white ink may be used if any text or graphic requires it.

  9. What file format should I use when submitting my electronic document for printing?

    PDF (Portable Document Format) is the most common and preferred file format for submitting digital documents. With the installation of a PDF print driver on your computer, virtually any program can generate a PDF file suitable for printing. Both commercial and free PDF print drivers are available online for download from different sources.

  10. Once I submit the documents, how long will it take to finish my job?

    Simple jobs are often completed in less than 48 hours. Some jobs, however, may take several days to complete depending on their complexity and size. We always strive to provide an accurate estimate of the turnaround time for each job we do. And we’ll always work with you to find ways to complete your project when you need it.

  11. What forms of payment do you accept?

    We accept cash, company cheques and all major credit cards. Contact us for details.

  12. What is variable data printing?

    Variable Data Printing is the term that describes a print run containing different pieces, each one personalized or customized specifically for the targeted recipient. At the most basic level, this means personalizing a name and address.

    For real impact however, projects usually include varying graphics, different colours, changing text and content that speak directly to the individual.

  13. What does personalization mean?

    Personalization is a basic form of variable data printing - This technology refers to printing each document with information unique to the recipient. Often times it’s usually just a name and or an address.

  14. What do I need to provide for variable data projects?

    We work with many types of data files, but CSV files are the safest bet. These are data files that have commas separating each field, and returns separating each line of data. To save time and hassle, make sure your data is properly formatted with each piece of data in separate fields.

    Complex projects may require other files, like image files or additional data files. If you are unsure of what may be required for a particular variable project, give us a call for a free consultation.

  15. Can you scan and save my files to a CD?

    Yes. We can scan drawings and save electronic versions or copy files to a
    CD.